SHIPPING & RETURNS
SHIPPING
Our shipping partner is DHL to ensure a fast, secure and traceable delivery of all orders.
Delivery times are:
- US: 2 business days
- Canada: 4-5 business days
We know how important it is to get your order delivery as quickly and conveniently as possible, and we endeavour to dispatch all orders within one business day. Please note that this may take longer during public holidays and sale periods.
Orders are shipped from Monday to Friday, excluding US holidays.
All CANADA orders might incur in custom duties, which we can’t anticipate and therefore cannot cover. Please check with your local customs agency for more information. Some shipments may arrive duty free.
Tracking your parcel
Once available, the tracking information is automatically emailed to all customers.
Our shipping partners, FEDEX & DHL, offer you the flexibility to make changes to your delivery while it’s on its way. Whether you want to pick your parcel up from a FEDEX/DHL location or reschedule a delivery for another day, this service makes it easy for you.
A tracking number for the shipment will be provided after shipment has been prepared.
RETURNS
You have 15 days from your order’s delivery date to submit your return request here. Multiple returns from multiple orders cannot be accepted or processed by our store and will consequently delay the return process.
Please note that in-store purchases can only be returned in-store.
However, online orders can be returned in-store.
Our three return options are:
- Refund (on the original payment method)
- Exchange for a different size
- Voucher
Please note that orders paid using a gift card or voucher cannot be refunded. The paid amount will be credited on the same giftcard/a new voucher.
If you want to exchange your item for a different model/style, simply choose to receive a voucher so you can place a new order.
In case you need to issue a second return for the same order/shipment (or return an exchange), we charge a 15.00 EUR shipping fee.
Exceptions: garments that are altered, Made to Order or Made to Measure cannot be returned.
In order to ship your order back, simply place the return label (and customs invoice if you are located outside of the US) received via email on top of the parcel and drop it off at a FEDEX OR DHL store.
The item(s) must be unworn, unaltered with the tag(s) still attached.
If you are returning shoes, never use the shoebox as a return package. Put the shoebox back in the original packaging (or another one) and simply seal it. Any missing or damaged shoebox will be charged $10.
Your return will be processed within 3 business days after its delivery back to our store.
If you have any questions please contact us here.